Resolving error message: The obligation [start date – end date] was not found

If the software returns the error message “The obligation [start date – end date] was not found” then you will first need to confirm that the dates in your VAT Return are correct. Most commonly, this error indicates that the period end date is incorrect; for example, 2020 is a leap year so the February period end date should be 29/02/2020.

This is an example of the error message:

If you have checked your period start and end dates and they are correct, and you are still having issues then please get in touch by emailing support@mtdfvat.co.uk with a copy of your VAT Return file and a copy of the error message.